Privacy Policy

1. Introduction

Welcome to The Ageless Movement. We are committed to protecting your personal and health data and respecting your privacy. This privacy policy describes how we collect, use, and handle your information when you use our website, engage in our telehealth services, or participate in our exercise physiology and rehabilitation services. We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health record legislation in Australia.

2. Collection of Information

As a health service provider, we collect information that is necessary to provide safe and effective clinical services. When you visit our site, engage with our communications, or interact with our services, we may collect:

• Personal Identification Information: Name, email address, phone number, date of birth, and contact details.
• Health Information: Medical history, injury details, physical assessment data, clinical notes, and exercise progress.
• Digital Data: Browser and device information, and usage data (pages visited, time spent, and related metrics).
• Email Engagement Data: When we send outbound communications (including outreach to healthcare professionals and updates to clients), we may use email tracking technology to monitor engagement metrics such as whether an email was opened, forwarded, and approximate time and device information. This data is collected to help us understand engagement with our communications and inform appropriate follow-up timing.

3. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our exercise physiology and rehabilitation services.
• Assess your physical condition and develop personalised exercise interventions.
• Respond to clinical inquiries, comments, or support requests.
• Send updates, exercise reminders, and promotional materials related to our services.
• Communicate with healthcare professionals and referring providers about our services, and monitor engagement with these communications to inform appropriate follow-up.
• Comply with legal, insurance, and professional reporting requirements (e.g., for WorkCover or private health insurers).

4. Sharing of Information

We do not sell, trade, or rent users' personal identification or health information to others. We may share information with:

• Healthcare Providers: Your GP, specialist, or other allied health professionals for coordinated clinical care.
• Insurance Partners: Relevant insurers or third-party administrators, where necessary for claim management or as required by law.
• Service Providers: Trusted third-party affiliates who assist us in operating our website and conducting our business (e.g., secure telehealth platforms, encrypted email systems, and email engagement tracking tools), provided these parties agree to keep this information confidential and secure.

5. Data Security and Retention

Your data's security is our priority. We implement technical and organisational measures to protect your health and personal data. In accordance with Australian health regulations, clinical records are retained for a minimum of seven (7) years from the date of last service (or until age 25 for clients under 18), after which they are securely destroyed.

6. Cookies and Tracking Technologies

Our website may use "cookies" to enhance user experience. Users can choose to set their web browsers to refuse cookies or to alert when cookies are being sent.

We may also use email tracking technology in our outbound communications, including emails to clients and healthcare professionals. This technology may detect when an email is opened or forwarded. Engagement data collected through this technology is used internally only — to inform appropriate follow-up and improve our communications — and is not shared with third parties for marketing purposes. If you would prefer not to receive tracked communications from us, please contact us using the details below.

7. Links to Other Websites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

The Ageless Movement may update this privacy policy at any time. When we do, we will post a notification on our website. We encourage users to frequently check this page for any changes.

9. Refund policy

Ageless Movement offers a satisfaction based refund on services you have paid for directly.

If you are not satisfied with the service, let us know in writing within 14 days of your initial consultation and we will refund you in full. Requests can be sent to info@agelessmovement.com.au.

This policy relates to your satisfaction with the service provided. It does not relate to clinical outcomes, which vary between individuals and cannot be guaranteed by any health provider.

What the refund applies to

Refunds are available only on services paid for entirely out of pocket.

A refund is not available where any part of the fee has been claimed or reimbursed through:

• Medicare
• Private health insurance
• DVA, WorkCover or a CTP insurer

Where a rebate has been claimed on a service, that service is not refundable, including the gap you paid.

How refunds are processed

Approved refunds are returned to the original payment method.

Your rights

This policy sits alongside your rights under the Australian Consumer Law and does not replace or limit them.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, or wish to access or correct your records, please contact:

Josh Russell (josh@agelessmovement.com.au) Founding Director, Ageless Movement Pty Ltd. The Ageless Movement Brisbane, QLD, Australia