Privacy Policy: Ageless Movement

1. Introduction

Welcome to The Ageless Movement. We are committed to protecting your personal and health data and respect your privacy. This privacy policy describes how we collect, use, and handle your information when you use our website, engage in our telehealth services, or participate in our exercise physiology and rehabilitation services. We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health record legislation in Australia.

2. Collection of Information

As a health service provider, we collect information that is necessary to provide safe and effective clinical services. When you visit our site or interact with our services, we may collect:

- Personal Identification Information: Name, email address, phone number, date of birth, and contact details.

- Health Information: Medical history, injury details, physical assessment data, clinical notes, and exercise progress.

- Digital Data: Browser and device information, and usage data (pages visited, time spent, and related metrics).

3. Use of Information

We use the information we collect to:

- Provide, maintain, and improve our exercise physiology and rehabilitation services.

- Assess your physical condition and develop personalized exercise interventions.

- Respond to clinical inquiries, comments, or support requests.

- Send updates, exercise reminders, and promotional materials related to our services.

- Comply with legal, insurance, and professional reporting requirements (e.g., for WorkCover or private health insurers).

4. Sharing of Information

We do not sell, trade, or rent users' personal identification or health information to others. We may share information with:

- Healthcare Providers: Your GP, specialist, or other allied health professionals for the purpose of coordinated clinical care.

- Insurance Partners: Relevant insurers or third-party administrators where necessary for claim management or as required by law.

- Service Providers: Trusted third-party affiliates who assist us in operating our website and conducting our business (e.g., secure telehealth platforms and encrypted email systems), provided these parties agree to keep this information confidential and secure.

5. Data Security and Retention

Your data's security is our priority. We implement technical and organizational measures to protect your health and personal data. In accordance with Australian health regulations, clinical records are retained for a minimum of seven (7) years from the date of last service (or until age 25 for clients under 18), after which they are securely destroyed.

6. Cookies

Our website may use "cookies" to enhance user experience. Users can choose to set their web browsers to refuse cookies or to alert when cookies are being sent.

7. Links to Other Websites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

The Ageless Movement may update this privacy policy at any time. When we do, we will post a notification on our website. We encourage users to frequently check this page for any changes.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, or wish to access or correct your records, please contact:

Josh Russell (josh@agelessmovement.com.au)

Founding Direction Ageless Movement Pty Ltd.

The Ageless Movement Brisbane, QLD, Australia

©2026 Ageless Movement Pty Ltd. All rights reserved.